Your Partner in Hotel Excellence

100% Success Rate in achieving above market returns

New Zealand’s leading hotel management company. We partner with owners to drive performance, enhance asset value, and create standout guest experiences.

CHM delivers long-term results through best in class hotel management.

Our ethos is simple : trust, best-in-class operational expertise, transparency and tailored strategies.

We maximise the value of your asset.

Discover How We Deliver Results

Partner With
Us Today

A Trusted Partner for Every Step of Your Hotel’s Journey

At CHM, our mission is simple: to build long-term, successful relationships with hotel owners by delivering measurable results. We have achieved above market returns for 100% of our clients by crafting tailored strategies that align with each property’s unique needs.

Our transparent approach, backed by one clear management fee and no hidden costs, ensures that every owner knows exactly where their investment is going. Together, we create a partnership built on trust and a shared vision for success.

What Sets Us Apart

When you partner with CHM, you gain access to unmatched expertise and proven strategies designed to maximise your hotel’s potential.

  • A flawless track record of improving hotel performance.

  • Collaborating closely with owners to meet and exceed their goals.

  • No surprises, no hidden costs—just transparent management.

  • Open communication at every stage of our partnership.

  • Consistently outperforming the competition.

Our Approach: Tailored Solutions for Exceptional Results

1. Understand Your Needs:

Every partnership begins with a deep understanding of your property’s objectives and potential.

2. Build Transparent Plans:

We create strategies with clear, measurable goals, ensuring complete alignment.

3. Deliver Excellence: 

With proven processes and a commitment to above-market returns, we achieve and surpass expectations.

Onboarding→ Strategy → Execution → Optimisation.

  1. Consultative Onboarding: We listen first

  2. Custom Strategies: Aligned to your asset goals

  3. Transparent Execution: One clear fee, no hidden costs

  4. Relentless Optimisation: Always refining, always raising the bar

CASE STUDY:

In 2022 we took on the management of a 5 Star Luxury Hotel in Marlborough, tasked with improving its overall performance, especially in the low season.

  • Challenge

    Maximise occupancy during off-peak seasons.

  • Solution

    Dynamic pricing, enhanced marketing, and operational improvements.

  • Outcome

    Annual revenue up 32%, occupancy consistently above 90%, and recognition as Marlborough’s leading hotel.

Why Owners Trust Us

CHM is more than a management company- we are your strategic partner. We bring unmatched expertise, a proven track record, and a focus on creating value that lasts.

Key Differentiators:

Partnership-Centred: 
Collaborating to achieve your unique goals.

Transparency First: 
One clear management fee, no hidden costs.

Proven Excellence: 
A 100% success rate and above-market returns.

Experience Hotel Excellence With CHM

Partner with CHM for tailored strategies, transparent management, and above-market results. Let’s build your hotel’s success story together.

  • Carnmore Chateau Marlborough

  • Carnmore Hotel Takapuna

  • Carnmore Hotel Christchurch

  • Carnmore Hagley Park